Service management
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ORGANISATIONAL CHANGES
In 1987 Nestlé founded in Lausanne the Nestlé Research Center, a private research institution in the food and nutrition sectors, which created the conditions for further organic growth by expanding its research capability.
Following the opening of previously inaccessible markets in 1990s, Nestlé’s task was to gain a stronger foothold in Eastern Europe and Asia. In addition to expanding geographically, company focused specifically on strengthening the three product areas promising the best possible opportunities for growth: water (Perrier, Sanpellegrino, Henniez), pet food (Alpo, Spillers, Purina) and ice cream (Finitalgel, Schöller, Mövenpick, Delta Ice Cream). In 2000, the launch of the GLOBE initiative (Global Business Excellence) with its group-wide, standardized best practices, data standards and information systems created the organisational basis for Nestlé’s focused, strategic transformation into a nutrition, health and wellness company.
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Purchases of Musashi Pty in 2005, Jenny Craig in 2006, and Novartis Medical Nutrition and Gerber in 2007 made Nestlé the world’s leading nutrition company, boasting annualised sales of about 11 billion Swiss francs in this sector. During this period, Nestlé also introduced new organisational structures. Following Nestlé Waters, which has been run as of 1993 as a globally managed division, in 2005, the Nestlé Nutrition division was made an independent entity within the group with global responsibility for the areas of infant nutrition, healthcare nutrition, weight management and performance nutrition. The existing strategic business unit for out-of-home catering (FoodServices) is currently being transformed into Nestlé Professional, acquiring full operational responsibility from 2008 and full financial responsibility from 2009. These major changes serve to consolidate the considerable progress already made and should facilitate further growth.
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